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Here is a list of hotel vocabulary and phrases:
Accommodation (uncountable)
A room or rooms in a house or hotel in which to live.
Reservation (n)
An arrangement to make sure that something is kept for your use.
Make a reservation
Reserve a room at a hotel, a table at a restaurant, etc.
Book (v)
To arrange to have something that you want to use later. For example, to book a night or nights in a hotel.
Guest
A person staying at a hotel.
A single room
A room for one person.
A double room
A room for two people
A single bed
A bed for one person
A double bed
A bed big enough for two people.
Adjoining rooms
Rooms that are next to each other or joined to each other.
Lobby (lobbies)
A large room inside the entrance of a building. (Please wait for me in the hotel lobby).
Check in: (verb)
Go to the front desk/reception in a hotel and tell the receptionist that you have arrived.
Check-in (noun)
Guests registration
Check out (verb)
To pay your bill and leave the hotel.
Checkout (noun)
The time when you leave the hotel at the end of your stay.
Reception / Front desk
The area in a hotel where visitors get help and information.
Suggestion box
It is used for collecting slips of paper with customers’ opinions about the hotel’s services.
baggage/ luggage (uncountable noun)
All the bags that you take with you when you travel.
Luggage cart
A small vehicle with wheels that can be used for carrying luggage.
Overnight accommodation in a hotel with breakfast included in the price.
Linen
Pilow cases, blankets, sheets, and tablecloths.
Towel
A piece of absorbent cloth used for drying the body after swimming or having a shower.
Vending machine
A coin-operated machine that dispenses small articles, such as snacks, drinks, cigarettes, etc.
Parking pass
A piece of paper that the hotel guests display in the car window while in the hotel parking lot.
Indoor pool
A swimming pool inside the hotel.
Sauna
A period of time when you sit in a room (also called sauna) that has been heated to a very high temperature. Some saunas involve the use of steam. A good hotel has a swimming pool and a sauna.
This hotel words list is not exhaustive. More hotel English vocabulary will be added to the list.
Hotel vocabulary: Hotel jobs
Here is a list of hotel vocabulary related to hotel jobs.
Hotel manager
A hotel manager manages all the hotel’s staff.
Accountant
A hotel accountant does the hotel’s finances.
Marketing manager
Finds business for the hotel.
Chambermaid
A chambermaid cleans guestrooms.
Waiter
Serves guests in the restaurant.
Bartender
A bartender serves guests in a bar.
Porter
The porter carries guests’ bags to their rooms.
Concierge
A concierge gives information and helps the guests.
English vocabulary hotel reception
Hotel phrases/hotel booking vocabulary
Hotel vocabulary: Useful phrases and questions related to hotel services
The following phrases, sentences, and questions can be heard or used while making a reservation, at a hotel, or while leaving a hotel.
At the hotel vocabulary
- I’d like to make a reservation, please.
- I’d like to check in.
- I have a reservation in the name of (Your name), two nights.
- I’d like a single room for the night, please.
- Would you prefer a room with a shower or a bath, sir?
- Would you rather a room with a shower or a bath, sir?
- Would you prefer a room or separate rooms, madam?
- Would you prefer to pay cash or by credit card, sir?
- Could you fill in this registration form and sign at the bottom where I have marked with a cross?
- We have put you on the fifth floor.
- Could you upgrade my room to one that has a view of the sea?
- Can I have a wake-up call in the morning?
- Can you get someone to help me with my luggage?
- I’ll be waiting in the lobby, just in front of the reception desk.
- What are your hotel facilities?
- Is there an airport transfer? When do they leave?
- Do you have a laundry service? I have some clothes that need washing.
- Please help yourself to a morning newspaper. It’s complimentary.
- Can I have a coffee…sent up to my room, please?
- What time do you stop serving breakfast?
Examples of guest complaints in hotel/ Hotel complaints examples (Hotel vocabulary)
- I have a problem with your hotel service.
- I’m sorry, but my room hasn’t been cleaned.
- I’m sorry, but the towels and sheets are dirty.
- I’m sorry, but there’s an unpleasant smell in the bathroom.
- My room is too hot/cold.
- I’m sorry, but the air conditioner doesn’t work.
- I want to complain about the heater. It’s not working.
- My pillow is too high. Do you have another one?
- I can’t access the WIFI.
- I can hear too much noise in my room.
- I’m sorry to bother you, but the shower is not working.
You may find these words and phrases relating to banking and finance interesting.
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