Useful hotel vocabulary: 30 essential words in hotel

Hotel vocabulary / Hotel phrases

Here is a list of hotel vocabulary and phrases:

• Accommodation (uncountable)

A room or rooms in a house or hotel in which to live.

• Reservation (n)

An arrangement to make sure that something is kept for your use.

• Make a reservation

Reserve a room at a hotel, a table at a restaurant, etc.

• Book (v)

To arrange to have something that you want to use later. For example, to book a night or nights in a hotel.

• Guest

A person staying at a hotel.

• A single room

A room for one person.

• A double room

A room for two people

• A single bed

A bed for one person

• A double bed

A bed big enough for two people.

• Adjoining rooms

Rooms that are next to each other or joined to each other.

• Lobby (lobbies)

A large room inside the entrance of a building. (Please wait for me in the hotel lobby).

• Check in: (verb)

Go to the front desk/reception in a hotel and tell the receptionist that you have arrived.

• Check-in (noun)

Guests registration

• Check out (verb)

To pay your bill and leave the hotel.

• Checkout (noun)

The time when you leave the hotel at the end of your stay.

• Reception / Front desk

The area in a hotel where visitors get help and information.

• Suggestion box

It is used for collecting slips of paper with customers’ opinions about the hotel’s services.

• baggage/ luggage (uncountable noun)

All the bags that you take with you when you travel.

• Luggage cart

A small vehicle with wheels that can be used for carrying luggage.

• Bed and breakfast (B and B/ B & B)

Overnight accommodation in a hotel with breakfast included in the price.

• Linen

Pilow cases, blankets, sheets, and tablecloths.

• Towel

A piece of absorbent cloth used for drying the body after swimming or having a shower.

• Vending machine

A coin-operated machine that dispenses small articles, such as snacks, drinks, cigarettes, etc.

• Parking pass

A piece of paper that the hotel guests display in the car window while in the hotel parking lot.

• Indoor pool

A swimming pool inside the hotel.

• Sauna

A period of time when you sit in a room (also called sauna) which has been heated to a very high temperature. Some saunas involve the use of steam. A good hotel has a swimming pool and a sauna.

Hotel vocabulary: Hotel jobs

Here is a list of hotel vocabulary related to hotel jobs.

• Hotel manager

A hotel manager manages all the hotel’s staff.

• Accountant

A hotel accountant does the hotel’s finances.

• Marketing manager

Finds business for the hotel.

• Chambermaid

A chambermaid cleans guestrooms.

• Waiter

Serves guests in the restaurant.

• Bartender

A bartender serves guests in a bar.

• Porter

The porter carries guests’ bags to their rooms.

• Concierge

A concierge gives information and helps the guests.

English vocabulary hotel reception

Hotel phrases / hotel booking vocabulary

Hotel vocabulary: Useful phrases and questions related to hotel services

The following phrases, sentences, and questions can be heard or used while making a reservation, at a hotel, or while leaving a hotel.

• I’d like to make a reservation, please.

• I’d like to check in.

• I have a reservation in the name of (Your name), two nights.

• Could you fill in this registration form and sign at the bottom where I have marked with a cross?

• We have put you on the fifth floor.

• Could you upgrade my room to one that has a view of the sea?

• Can I have a wake-up call in the morning?

• Can you get someone to help me with my luggage?

• I’ll be waiting in the lobby, just in front of the reception desk.

• What are your hotel facilities?

• Is there an airport transfer? When do they leave?

• Do you have a laundry service? I have some clothes that need washing.

• Please help yourself to a morning newspaper. It’s complimentary.

• Can I have a coffee…sent up to my room, please?

• What time do you stop serving breakfast?

Examples of guest complaints in hotel/ Hotel complaints examples (Hotel vocabulary)

• I have a problem with your hotel service.

• I’m sorry, but my room hasn’t been cleaned.

• I’m sorry, but the towels and sheets are dirty.

• I’m sorry, but there’s an unpleasant smell in the bathroom.

• My room is too hot/cold.

• I’m sorry, but the air conditioner doesn’t work.

• I want to complain about the heater. It’s not working.

• My pillow is too high. Do you have another one?

• I can’t access the WIFI.

• I can hear too much noise in my room.

• I’m sorry to bother you, but the shower is not working.

You may find these words and phrases relating to banking and finance interesting.

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